I have done a factory reset of my Windows 10 pc and am having difficulty creating a new administrator profile and restoring my Microsoft classic Outlo

[Microsoft Windows]

I have made a factory reset of my Windows 10 PC. My attempts to set up a new profile have failed. The new settings are deleted whenever the PC is restarted, 3 times so far. I have Microsoft 365, now with a stand-alone Outlook Classic. Outlook.com does not work for me and I need to restore Outlook Classic so that it Syncs all current and historic emails on my Virgin Media mail server, as it did before the factory reset was forced upon me. The temporary profiles do not do that. I obviously had to make a fresh download of Microsoft 365, which no longer includes Outlook, so I have downloaded Outlo

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