I cant send Emails: code 0x80004005-0x00000b22-0x00000501

[delleropk]

Hi All


I'm using a personal Outlook email address (example@outlook.com). I use this in MS Outlook 2019 I receive emails but I can't reply or send new email in outlook. However I can send emails from the web base outlook: portal.office.com. there I can send and receive no problem. the issue is that this is for a person who is blind, the cant use the web base and must use MS Outlook.

I am not using any 3rd party antivirus, only windows defender. which I have just updated. I have restarted outlook in safemode and i get the same response:


Diagnostic information for administrators:

__________________________________________________


Error is [0x80004005-0x00000b22-0x00000501].


Exchange response headers:

request-id: 78747eaf-2909-41cf-b3f2-a9f87ba1d151

X-ServerApplication: Exchange/15.20.3088.011

X-FEServer: LNXP265CA0079

X-BEServer: BY5PR13MB3363

X-CalculatedBETarget: BY5PR13MB3363.namprd13.prod.outlook.com

X-RequestId: {3124ADD7-CCF1-47BC-A8D3-EAD1D719E6C6}:34

X-ClientInfo: {C1192A44-0798-43B0-B7AE-C431E646A07D}:77800014

X-ElapsedTime: 777

X-BackEndHttpStatus: 200

X-ResponseCode: 0

X-DiagInfo: BY5PR13MB3363

X-RequestType: Execute


can anyone help?

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