i cant log in my pc or resset it to factory settings stuck on new user help

[Microsoft Windows]

i were unexpectedly logged out from your PC, showing 'new user'; all passwords failed.i attempted to reset my PC to factory settings and use a password reset USB, but both failed. i cant do anything on my pc i cant even reset it to factory settings or resset my password i tried everything i even tried doing things in my bios buy also didnt work its just stuck on new user

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