I cant factory reset my windows republic of gamers laptop for some reason.

[Windows 10]

So ive been trying to factory reset my gaming laptop for a while now. When i try doing it this screen shows up that says please wait with a republic of gamers logo abobe it. It won't go away, only if i force power off my laptop. Then everything goes back like nothing happened. Don't know what to do. Left it on for 6 hours and tried everything i know.

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