i cannot get anyone to help for an issue because the last person left my ticket open.

[Windows Server]

windows update kb5051974 has caused my usbs to not recognize my webcam. I went to get help and someone called me after an hour. he was working remotely on my computer. had it restored and while waiting for that to happen he said he would call me back in 15 minutes. that was 9 hours ago. i cannot get anyone to help me because the ticket is still open. i can't get anyone over the phone or start a chat. please someone help.

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