I cannot access my bitlocker Keys for my desktop Windows 10 Laptop

  • Thread starter Thread starter Andrea Mozos Fernandez
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Andrea Mozos Fernandez

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Hello, 2 weeks ago my windows 10 surface laptop stopped working and after taking it to two different repair places they told me the only thing they could do is put all of my information and data on a backup USB. As the information is encrypted on the laptop they asked for my Bitlocker Keys, specifically a 42 digit number so that they could access my information and put it in a USB for me to have. I have tried to access my Bitlocker keys from my phone using my Wifi and 5G connection and it won't load, I also tried loading them in a computer with a different Wifi and still my Bitlocker Keys will

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