I am unable to edit a birthdate on my Family share account.

  • Thread starter Thread starter Sylvia Chan2
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Sylvia Chan2

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I logged into my Microsoft account and it showed my birthdate as my son's. I believe something got mixed up when I created a family account to add my son. I tried for over an hour walking through steps under live chat which did not work. Under the Manage Consent part, it just circles back to a page that talks about family permission and does not allow me to update anything. I was using Microsoft 365 under my school account and now that I have finished and wanted to purchase for the family, it did not allow me as it thinks I'm a child.

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