I am unable to create PIN for WIndows 11 Pro. Code does not go to hotmail account.

[Windows Server]

Hi on my new desktop PIN got corrupted and Windows 11 pro asking to create a new PIN for which it is supposed to send a Code to my Hotmail account. The code does not make to my Hotmail a/c and as such can not create new PIN. Desktop support team suggested to re load Windows from USB. I am not convinced with solution. Please help. Thanks

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