W
williamg209
Guest
My grandad bought a new HP pavilion laptop on black Friday and in the last 2 weeks or so, somehow since he started using a usb Mouse, its started blue sceening of death at random times, such as browsing the internet using Edge Chromium browser
Ive tried checking the event viewer for the issue, it comes up with the event being a bug check, then after it happened i stopped it rebooting automatically, when checking event viewer it says the computer has rebooted from a bug check, with a list of hex characters
the BSOD said something around Kmode exception not handled, and ive seen warningds and such in event viewer around /driver/WudfRd failed to load for the device.
i have 2 dump files to upload as the one for todays BSOD disapeared like 5 mins after it was created, the BSOD seem to be every 2 days
i thought it was linked to the microsoft wireless mouse drvers, but reinstalling them using the official software didnt work
im out of ideas and i dont want my granddad to have to take the laptop back as he ius beginning to want to, apprently they only happen while hes using microsoft edge, which seems strange
Dmp files on dropbox - Dropbox - Granddads BSOD - Simplify your life
thanks
Some event viewer infomation below i think may help
The driver \Driver\WudfRd failed to load for the device PCI\VEN_8086&DEV_8A03&SUBSYS_86AA103C&REV_03\3&11583659&2&20.
The driver \Driver\WudfRd failed to load for the device {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification\5&e872948&0&0.
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff8075105a2f4, 0x0000000000000001, 0xffff8000baaafd90). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: a21e8fd0-277b-4cbd-9991-b82acc389494.
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user PETER-LAPTOP\peter SID (S-1-5-21-1240884300-2443414585-1024280006-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Continue reading...
Ive tried checking the event viewer for the issue, it comes up with the event being a bug check, then after it happened i stopped it rebooting automatically, when checking event viewer it says the computer has rebooted from a bug check, with a list of hex characters
the BSOD said something around Kmode exception not handled, and ive seen warningds and such in event viewer around /driver/WudfRd failed to load for the device.
i have 2 dump files to upload as the one for todays BSOD disapeared like 5 mins after it was created, the BSOD seem to be every 2 days
i thought it was linked to the microsoft wireless mouse drvers, but reinstalling them using the official software didnt work
im out of ideas and i dont want my granddad to have to take the laptop back as he ius beginning to want to, apprently they only happen while hes using microsoft edge, which seems strange
Dmp files on dropbox - Dropbox - Granddads BSOD - Simplify your life
thanks
Some event viewer infomation below i think may help
The driver \Driver\WudfRd failed to load for the device PCI\VEN_8086&DEV_8A03&SUBSYS_86AA103C&REV_03\3&11583659&2&20.
The driver \Driver\WudfRd failed to load for the device {DD8E82AE-334B-49A2-AEAE-AEB0FD5C40DD}\DetectionVerification\5&e872948&0&0.
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff8075105a2f4, 0x0000000000000001, 0xffff8000baaafd90). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: a21e8fd0-277b-4cbd-9991-b82acc389494.
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user PETER-LAPTOP\peter SID (S-1-5-21-1240884300-2443414585-1024280006-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Continue reading...