HP Laptop bluetooth fails to add JBL earbuds - unable to pair

Microsoft Windows

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Dec 10, 2024
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My HP Pavilion Laptop is unable to find via bluetooth my JBL earbuds. My earbuds are fully charged and blink blue indicating they are connected. They do work on my desktop. My laptop is fully updated. When updating the bluetooth drivers, message tells me windows has determined that the best driver for this device is already installed. The JBL earbuds DID previously work, however when recently trying them, they could not connect. Any suggestions on how to get my laptop able to add new device of earbuds? Thanks!

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