How to show complete keyboard on reset this pc screen

[marihf]

Hi,I got the following error:"The instruction at 0x00007FFBC421A14C referenced memory at 0x0000000000000018. The memory could not read.Click on OK to terminate the program"Tried to reset pc, but laptop is not recognizing the keyboard to enter recovery key id. How do I make the keyboard respond to letters? Or how do I completely wipe out windows from this laptop?Thank you,

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