How to remove any parent controls when you dont have access to the email

[Amy2000_588]

Hi I am trying to download some anti virus protection and this wont work as its saying a family member needs to approve this. I can see at the time my email was set up and was under parent control however, I am now 24 my date of birth reflects this in my account. I have left the family group but this still wont work. The email the parent controls was set up with is no longer active and I also dont have contact with that person. How can I resolve this?

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