How to reinstall Office with a Medialess License Key?

[Rosie]

I have had to reformat my computer due to a malware problem, and now I am

trying to reinstall my copy of Office. This came preloaded onto my computer

and I only have the product key, no discs.



I have followed the link given in the pack

(www.microsoft.com/office/backup), put my key in when required, but get the

following message:



"We are sorry, but we are unable to complete your request. The following

problem(s) exist:

The product key you’ve entered does not appear to be a valid key for this

program. This program is only for Medialess license kits – not standard

retail products.

The product could not be found."



I definitely have the key for a medialess license, so do not understand why

this doesn't work.



Can anyone shed any light on this please?



Rosie

 

[DL]

Where did you get the key from?

Are you sure the preinstalled version was not an oem version you purchased

with the PC?



"Rosie" wrote in message

news:7F8AC538-B098-4A34-BA2E-60A5070AC6D1@microsoft.com...

>I have had to reformat my computer due to a malware problem, and now I am

> trying to reinstall my copy of Office. This came preloaded onto my

> computer

> and I only have the product key, no discs.

>

> I have followed the link given in the pack

> (www.microsoft.com/office/backup), put my key in when required, but get

> the

> following message:

>

> "We are sorry, but we are unable to complete your request. The following

> problem(s) exist:

> The product key you've entered does not appear to be a valid key for this

> program. This program is only for Medialess license kits - not standard

> retail products.

> The product could not be found."

>

> I definitely have the key for a medialess license, so do not understand

> why

> this doesn't work.

>

> Can anyone shed any light on this please?

>

> Rosie

 

[ybS2okj]

Perhaps the key you are entering is for Windows and not for Office. Where

exactly are you getting this key from? Is it in an email, Invoice or on the

computer case? If it is on the case then please confirm it is not for

Windows because windows keys are on the case while Office keys are on

documentation.



Alternatively, you could buy a backup CD from the same website you have. It

takes between 7 and 14 days to arrive (in UK that I know of).



For the future, always buy software from Amazon or some other stores because

you also get a CD in a box with serial number. OEM software (this is what

you have) is a waste of money because they are not generally transferrable

unless you know something about computers. Religious people don't do this!



hth



"Rosie" wrote in message

news:7F8AC538-B098-4A34-BA2E-60A5070AC6D1@microsoft.com...

>I have had to reformat my computer due to a malware problem, and now I am

> trying to reinstall my copy of Office. This came preloaded onto my

> computer

> and I only have the product key, no discs.

>

> I have followed the link given in the pack

> (www.microsoft.com/office/backup), put my key in when required, but get

> the

> following message:

>

> "We are sorry, but we are unable to complete your request. The following

> problem(s) exist:

> The product key you've entered does not appear to be a valid key for this

> program. This program is only for Medialess license kits - not standard

> retail products.

> The product could not be found."

>

> I definitely have the key for a medialess license, so do not understand

> why

> this doesn't work.

>

> Can anyone shed any light on this please?

>

> Rosie