how to receive emails th appear to have been blocked for a day

[Norma Paget]

I can send but can]t receive emails from my hotmail account since yesterday. some friends contacted me by phone to advise me that i have been hacked. Perhaps it is tied to that. can]t change my password as i can't get the code by email. got the code by text but still can]t reset. just getting the runaround.i]m a senior and not so savvy but am anxious to resolve this issue. many of my friends have been contacted by the hacker. HELP

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