How to get customer support on the line? Callback feature isn't working.

[Windows 10]

I'm trying to switch a digital win10 license I bought through microsoft store to a new computer. The activation/web portal has me create callback tickets, but I've been unable to actually catch a callback. This has been going on for over a week now and i've had to reopen the ticket 5~6 times because the agent just closes the ticket when they actually haven't reached the customer.

Continue reading...