How do you fix a laptop which once started up has a blue circular loading cursor on the screen, please?

[Robert Blythin]

Hello,There is an issue with my laptop and this happened yesterday afternoon, but I haven't been able to get it working. I am able to turn my laptop on properly, and the HP logo shows up, but after this it goes to a black screen and a blue circle on the screen shows up as if it is loading something. I have tried holding the power button down for 10 seconds a few times to try and hard reset the device, but this does not seem to resolve the problem.Does anybody have any solutions, please?Thank you, Rob

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