How do I know where my problem lies with my laptop and internet connection?

  • Thread starter Thread starter Inge Pelser
  • Start date Start date
I

Inge Pelser

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Good day, I'm absolutely dumbfounded as to why I can't seem to access the internet, even though I have full internet signal and I have my cellphone working perfectly. I keep on getting messages like checking proxy and firewall or dns cache error or Facebook is not sending any information etc. I have Norton antivirus and I have recently received a newZyxel router. Ever since receiving the router I can't access the internet on my HP Probook and I have tried to follow instructions on the Microsoft forum but I think I am making everything worse. Is there a problem with the Norton antivirus or did

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