How do I get my computer to sound like it used to? It has been spotty since a Mlicrosoft tech tried to help me on the phone. That only made it worse

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How do I get my computer to sound like it used to? It has been spotty since a Mlicrosoft tech tried to help me on the phone. That only made it worse. Sound distorts, cuts out and plays mono sometimes. I can never predict what it's golng to do.

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