How do I get a hold of Microsoft Support have tried for two days online and on the phone with no response

[Microsoft Windows]

Two days ago my Windows Update was not working correctly and support reinstalled Windows 11. Now I cannot find any of my data, files, documents, folders anything. I have tried online chat support with no luck, I have left my phone number they call back and put me on hold and no one answers, I have been on phone hold now over an hour and counting. How do I get a hold of Microsoft Support have tried for two days online and on the phone with no response

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