How can i solve the problem about my EpicGames

[Windows 10]

I have had problems installing Epicgames Online Services and I recently contacted Epicgames support, I followed all the steps they gave me and the problems continued with the online services installer, they told me in support that I should contact you because it is already a problem from windows according to what you told me so I wanted to know if you could solve my problem the error that appears when I give settings in the epicgames launcher when installing online services is: EOS-ERR-1603 when I move the file from online services to the epicgames folder the error changes to EOS-ERR-INVALIDCE

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