How can I reach Microsoft direct about an unauthorized charge?

[Robert Clark6]

I received an unauthorized Microsoft charge on my PayPal account. When I reported this, PayPal provided a bogus MS email address (all get bounced back), and the number provided is for some life alert system. When I reported this to PayPal too, they told me I have to contact Microsoft. I've been on their website for an hour and there is no agent to discuss this with either on the phone or online. When I call the toll free number, it directs me to go to their website. So I've been going in circles. I have a personal Outlook account that I never check and saw I was billed for this on the 10/11/2

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