A
andreaYager
Guest
I have followed all suggestions here and those on MS support. Printer still won't print.
The non-printing started in early November 2020.
I tried System Restore, updating HP Envy 5052 drivers (mine were already up to date), removing and reinstalling the HP printer using Wi-Fi, using USB connection, tried new USB cable, tried to use the KB4567512 fix. NOTHING has worked. I NEED my printer to work. I bought a new printer thinking the printer itself was at fault. The new printer had the same problem.
The print window when I click "print" in the file I want printed shows several other options, i.e. One Note, PDF Architect, and others but not my HP. Devices and Printers window shows my HP but only option is "scan" and does not show "set as default."
I really, really need to print many files every day for my work.
Please get this to work. Both my pc and my printer are less than 2 years old.
Andrea Yager
*** Email address is removed for privacy ***
Continue reading...
The non-printing started in early November 2020.
I tried System Restore, updating HP Envy 5052 drivers (mine were already up to date), removing and reinstalling the HP printer using Wi-Fi, using USB connection, tried new USB cable, tried to use the KB4567512 fix. NOTHING has worked. I NEED my printer to work. I bought a new printer thinking the printer itself was at fault. The new printer had the same problem.
The print window when I click "print" in the file I want printed shows several other options, i.e. One Note, PDF Architect, and others but not my HP. Devices and Printers window shows my HP but only option is "scan" and does not show "set as default."
I really, really need to print many files every day for my work.
Please get this to work. Both my pc and my printer are less than 2 years old.
Andrea Yager
*** Email address is removed for privacy ***
Continue reading...