How can I access my laptop I just recently purchased

[John Nelson6]

Just got a new laptop Microsoft ask to setup account. Used my personal email address, laptop restarted, Microsoft ask to sign in. Signed in, error message saying that email doesn't exist, create new account, with the same email and it tells me it exist already. Go back to log in it tells me it doesn't recognize the email address, again. Created a new account with a new email, password goes through, it ask me setup a pin click that, and it says, something went wrong. Click retry, same message. Click skip for now brings me back to the sign in screen. Constant loop can't access any of the laptop

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