Help with possible virus/malware/spyware infection

  • Thread starter Thread starter paintlover70
  • Start date Start date
P

paintlover70

Guest
Operating system is Windows XP.
Antivirus program is AVG Free.
Recently my AVG program would not update. I keep receiving a message that
states it cannot connect with the server. I went to the website for AVG free
and found out that my computer is most likely infected with a Malware. There
was a discussion on this site about how to get help with the problem.
Suggestions were to a couple of different virus/malware programs, re-install
AVG free, check the TCP-IP settings as well as HOSTS.
Unfortunately just about any virus, malware, spyware site I go to the
Internet page will not open, yet I know they work because I am able to open
them on my laptop computer.
I ran Windows Defender, Windows live care, CCleaner & Adware (ones that I
already have on my desktop), and all came back with no issues.
I tried to un-install AVG so that I could install Kaspersky and I keep
receiving a message from Kaspersky saying that AVG has not been uninstalled.

I really could use some help in trying to remove whatever it is that has
infected my computer....
It has reached the point where I am having trouble opening websites and I
worry about any of my programs that I currently use and back up religiously
on flash drives. I don't want to save whatever virus, etc. onto the flash
drive and transfer it to my laptop.
 
From: "paintlover70"

| Operating system is Windows XP.
| Antivirus program is AVG Free.
| Recently my AVG program would not update. I keep receiving a message that
| states it cannot connect with the server. I went to the website for AVG free
| and found out that my computer is most likely infected with a Malware. There
| was a discussion on this site about how to get help with the problem.
| Suggestions were to a couple of different virus/malware programs, re-install
| AVG free, check the TCP-IP settings as well as HOSTS.
| Unfortunately just about any virus, malware, spyware site I go to the
| Internet page will not open, yet I know they work because I am able to open
| them on my laptop computer.
| I ran Windows Defender, Windows live care, CCleaner & Adware (ones that I
| already have on my desktop), and all came back with no issues.
| I tried to un-install AVG so that I could install Kaspersky and I keep
| receiving a message from Kaspersky saying that AVG has not been uninstalled.

| I really could use some help in trying to remove whatever it is that has
| infected my computer....
| It has reached the point where I am having trouble opening websites and I
| worry about any of my programs that I currently use and back up religiously
| on flash drives. I don't want to save whatever virus, etc. onto the flash
| drive and transfer it to my laptop.


Please fully elaborate on your symptoms. All I got out of the above was "having trouble
opening websites ".

Besides "having trouble opening websites ", what are you experiencing and specifically
what web sites can't you open ?

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
 
I cannot open any website that is for an anti-virus, malware or spyware
program.

I can no longer update my anti-virus program, AVG nor Bitdefender. As I
stated I receive the error message "cannot connect with server"....When I try
to go to these websites the page will not open. I receive the "Internet
Explorere cannot display the webpage", but I can open them on my laptop no
problem.

How do I go about scanning my computer for any virus's when I can no longer
even access/update my current virus programs?



"David H. Lipman" wrote:

> From: "paintlover70"
>
> | Operating system is Windows XP.
> | Antivirus program is AVG Free.
> | Recently my AVG program would not update. I keep receiving a message that
> | states it cannot connect with the server. I went to the website for AVG free
> | and found out that my computer is most likely infected with a Malware. There
> | was a discussion on this site about how to get help with the problem.
> | Suggestions were to a couple of different virus/malware programs, re-install
> | AVG free, check the TCP-IP settings as well as HOSTS.
> | Unfortunately just about any virus, malware, spyware site I go to the
> | Internet page will not open, yet I know they work because I am able to open
> | them on my laptop computer.
> | I ran Windows Defender, Windows live care, CCleaner & Adware (ones that I
> | already have on my desktop), and all came back with no issues.
> | I tried to un-install AVG so that I could install Kaspersky and I keep
> | receiving a message from Kaspersky saying that AVG has not been uninstalled.
>
> | I really could use some help in trying to remove whatever it is that has
> | infected my computer....
> | It has reached the point where I am having trouble opening websites and I
> | worry about any of my programs that I currently use and back up religiously
> | on flash drives. I don't want to save whatever virus, etc. onto the flash
> | drive and transfer it to my laptop.
>
>
> Please fully elaborate on your symptoms. All I got out of the above was "having trouble
> opening websites ".
>
> Besides "having trouble opening websites ", what are you experiencing and specifically
> what web sites can't you open ?
>
> --
> Dave
> http://www.claymania.com/removal-trojan-adware.html
> Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
>
>
>
 
From: "paintlover70"

| I cannot open any website that is for an anti-virus, malware or spyware
| program.

| I can no longer update my anti-virus program, AVG nor Bitdefender. As I
| stated I receive the error message "cannot connect with server"....When I try
| to go to these websites the page will not open. I receive the "Internet
| Explorere cannot display the webpage", but I can open them on my laptop no
| problem.

| How do I go about scanning my computer for any virus's when I can no longer
| even access/update my current virus programs?

Use another, Internet connected PC, and download

Malwarebytes Anti-Malware
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

Database File...
http://www.gt500.org/malwarebytes/database.jsp

Then put them on a CD or thumb drive and install it on the affected PC and run a full
scan.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
 
I also cannot access any of Microsoft support

"paintlover70" wrote:

> Operating system is Windows XP.
> Antivirus program is AVG Free.
> Recently my AVG program would not update. I keep receiving a message that
> states it cannot connect with the server. I went to the website for AVG free
> and found out that my computer is most likely infected with a Malware. There
> was a discussion on this site about how to get help with the problem.
> Suggestions were to a couple of different virus/malware programs, re-install
> AVG free, check the TCP-IP settings as well as HOSTS.
> Unfortunately just about any virus, malware, spyware site I go to the
> Internet page will not open, yet I know they work because I am able to open
> them on my laptop computer.
> I ran Windows Defender, Windows live care, CCleaner & Adware (ones that I
> already have on my desktop), and all came back with no issues.
> I tried to un-install AVG so that I could install Kaspersky and I keep
> receiving a message from Kaspersky saying that AVG has not been uninstalled.
>
> I really could use some help in trying to remove whatever it is that has
> infected my computer....
> It has reached the point where I am having trouble opening websites and I
> worry about any of my programs that I currently use and back up religiously
> on flash drives. I don't want to save whatever virus, etc. onto the flash
> drive and transfer it to my laptop.
>
>
 
When trying to run the program its like it won't install it on my
desktop....I saved it to my flash drive and then when trying to install it
won't install it completely.

I did the same thing with the spybots program. Saved it to a flash drive
and then when trying to install from the flash drive I receive an error
message that says " Error sending request. A connection with the server
could not be established."

I tried to even do a system restore and my computer won't do that.
"David H. Lipman" wrote:

> From: "paintlover70"
>
> | I cannot open any website that is for an anti-virus, malware or spyware
> | program.
>
> | I can no longer update my anti-virus program, AVG nor Bitdefender. As I
> | stated I receive the error message "cannot connect with server"....When I try
> | to go to these websites the page will not open. I receive the "Internet
> | Explorere cannot display the webpage", but I can open them on my laptop no
> | problem.
>
> | How do I go about scanning my computer for any virus's when I can no longer
> | even access/update my current virus programs?
>
> Use another, Internet connected PC, and download
>
> Malwarebytes Anti-Malware
> http://www.malwarebytes.org/mbam/program/mbam-setup.exe
>
> Database File...
> http://www.gt500.org/malwarebytes/database.jsp
>
> Then put them on a CD or thumb drive and install it on the affected PC and run a full
> scan.
>
> --
> Dave
> http://www.claymania.com/removal-trojan-adware.html
> Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
>
>
>
 
paintlover70 wrote:

> I also cannot access any of Microsoft support

As David told you, you need to get all tools/updates, etc. from a different,
known-clean computer. If you don't have one or the procedures are too
difficult then you have a choice: take the machine to a qualified
professional computer repair shop or back up your data and clean-install
Windows. I don't recommend using a BigComputerStore/GeekSquad type of
place. There is no shame in deciding this isn't your cup of tea. We all
have our areas of expertise. I don't hesitate to call an electrician or
plumber when I need one.

General malware removal steps:
http://www.elephantboycomputers.com/page2....emoving_Malware

Guided help at a specialty forum:

PLEASE DO NOT POST LOGS IN THE MS NEWSGROUPS.

http://aumha.org/downloads/hijackthis.zip
http://aumha.net/ - Click on the HijackThis forum. Read the announcement and
the stickies *first*.
http://www.atribune.org/forums/index.php?showforum=9
http://aumha.net/viewforum.php?f=30
http://www.bleepingcomputer.com/forums/forum22.html
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
http://www.geekstogo.com/forum/Malware_Rem...o_Here-f37.html
http://www.malwarebytes.org/forums/index.php?showforum=7
http://gladiator-antivirus.com/forum/index.php?showforum=170
http://spywarewarrior.com/viewforum.php?f=5
http://forums.techguy.org/54-security/
http://forums.tomcoyote.org/
http://www.thespykiller.co.uk/index.php?board=3.0
http://forums.subratam.org/index.php?showforum=7

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
 
From: "paintlover70"

| When trying to run the program its like it won't install it on my
| desktop....I saved it to my flash drive and then when trying to install it
| won't install it completely.

| I did the same thing with the spybots program. Saved it to a flash drive
| and then when trying to install from the flash drive I receive an error
| message that says " Error sending request. A connection with the server
| could not be established."

| I tried to even do a system restore and my computer won't do that.

Go to Control Panel --> System --> Hardware --> Device Manager
Viiew --> show hidden devices

Look for TDSserv under "non-plug and play drivers"

If it is there, disable it and reboot. Then try again.

--
Dave
http://www.claymania.com/removal-trojan-adware.html
Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
 
Use my Remove-it software, it will remove that malware from your system.
Choose yes for all options when prompted. Download it here
http://pcbutts1.com/downloads/tools/tools.htm when done follow up with MBAM
it should work now also.

--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/




"paintlover70" wrote in message
news:D8A6B0EB-B3B2-4598-9A1D-92BCB3056D72@microsoft.com...
> When trying to run the program its like it won't install it on my
> desktop....I saved it to my flash drive and then when trying to install it
> won't install it completely.
>
> I did the same thing with the spybots program. Saved it to a flash drive
> and then when trying to install from the flash drive I receive an error
> message that says " Error sending request. A connection with the server
> could not be established."
>
> I tried to even do a system restore and my computer won't do that.
> "David H. Lipman" wrote:
>
>> From: "paintlover70"
>>
>> | I cannot open any website that is for an anti-virus, malware or spyware
>> | program.
>>
>> | I can no longer update my anti-virus program, AVG nor Bitdefender. As
>> I
>> | stated I receive the error message "cannot connect with server"....When
>> I try
>> | to go to these websites the page will not open. I receive the
>> "Internet
>> | Explorere cannot display the webpage", but I can open them on my laptop
>> no
>> | problem.
>>
>> | How do I go about scanning my computer for any virus's when I can no
>> longer
>> | even access/update my current virus programs?
>>
>> Use another, Internet connected PC, and download
>>
>> Malwarebytes Anti-Malware
>> http://www.malwarebytes.org/mbam/program/mbam-setup.exe
>>
>> Database File...
>> http://www.gt500.org/malwarebytes/database.jsp
>>
>> Then put them on a CD or thumb drive and install it on the affected PC
>> and run a full
>> scan.
>>
>> --
>> Dave
>> http://www.claymania.com/removal-trojan-adware.html
>> Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
>>
>>
>>
 
i had this same thing going on!!!!!!! talk about getting pissed off... can
usually get them off quick and effeciently... this one sucked!!!! i found
that file in the device manager... worked like a charm, thanks man!!

"David H. Lipman" wrote:

> From: "paintlover70"
>
> | When trying to run the program its like it won't install it on my
> | desktop....I saved it to my flash drive and then when trying to install it
> | won't install it completely.
>
> | I did the same thing with the spybots program. Saved it to a flash drive
> | and then when trying to install from the flash drive I receive an error
> | message that says " Error sending request. A connection with the server
> | could not be established."
>
> | I tried to even do a system restore and my computer won't do that.
>
> Go to Control Panel --> System --> Hardware --> Device Manager
> Viiew --> show hidden devices
>
> Look for TDSserv under "non-plug and play drivers"
>
> If it is there, disable it and reboot. Then try again.
>
> --
> Dave
> http://www.claymania.com/removal-trojan-adware.html
> Multi-AV - http://www.pctipp.ch/downloads/dl/35905.asp
>
>
>
 
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