help me resolve my issue?

[Windows 10]

hi i just bought a laptop and when i went to launch microsoft store it says Contact your system administrator for more info so i came on here and tried to resolve the issue but it told me to type use account control but when i did that it also said that the system administrator has blocked it so then i decided to factory reset the pc with new windows and still i have the same problem as it popped up while resseting that the system admin wont allow it/ blocked this.I'm using a HP laptop if that helps.

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