HELP ME! my laptop have this black screen with the cursor on

[Windows 11]

I have tried every tutorial and no luck whatsoever.I tried to open Task Manager and it's the only thing on my screen, but the problem is when I try to run explorer.exe it does open even with admin on.I boot into safe mode and the black screen is still there, and the other problem is that when I try to uninstall updates it just freezes, and nothing happens.I hold shift when restarting my pc and I don't have the option to use the startup repair on ufie firmware and startup settingsI tried to do the restart and hold the button for 10 seconds, shut it off, and turn it back on only to see that it c

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