hello. i forgot my pin windows, but every time i click on "I forgot my pin" it will go back to the first screen. can you help me with that?

[hesty lily]

1. i forgot my pin but i still remember my password 2. i can't change the pin using my others device (ipad & mobile phone)3. every time i click "i forgot my pin." it will go back to the first screen, where i have to insert my pin

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