J
JubyDuk
Guest
Following Windows 7 update of September 14, 2018, my secondary display no longer works. So far, here are some of the steps I took to troubleshoot.
- Took the display and HDMI cable to another laptop and it worked fine.
- Tried system restore - failed.
- Disabled Avira and Microsoft Essentials security and attempted restore again - failed.
- Removed display driver using Device manager, downloaded installed recommended driver from Intel. No change.
- Removed display driver using Device manager, used the search for driver & install through device manager. No change.
Is there any other way I can check to see if or how my HDMI port would have been disabled by the update? Any other way to test if the HDMI port is functioning?
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DONALD-HP
System Manufacturer Hewlett-Packard
System Model HP ProBook 450 G2
System Type x64-based PC
Processor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2201 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard M73 Ver. 01.16, 26/11/2015
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Canada
Hardware Abstraction Layer Version = "6.1.7601.24231"
User Name Donald-HP\Donald
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 2.83 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 10.2 GB
Page File Space 7.89 GB
Page File C:\pagefile.sys
Name Intel(R) HD Graphics 5500
PNP Device ID PCI\VEN_8086&DEV_1616&SUBSYS_2248103C&REV_09\3&42FFD25&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 5500
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version 20.19.15.4835
INF File oem123.inf (iBDWM_w7 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1366 x 768 x 60 hertz
Bits/Pixel 32
Memory Address 0xC0000000-0xC0FFFFFF
Memory Address 0xB0000000-0xBFFFFFFF
I/O Port 0x00006000-0x0000603F
IRQ Channel IRQ 4294967286
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4835, 7.60 MB (7,972,296 bytes), 24/01/2018 1:44 AM)
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- Took the display and HDMI cable to another laptop and it worked fine.
- Tried system restore - failed.
- Disabled Avira and Microsoft Essentials security and attempted restore again - failed.
- Removed display driver using Device manager, downloaded installed recommended driver from Intel. No change.
- Removed display driver using Device manager, used the search for driver & install through device manager. No change.
Is there any other way I can check to see if or how my HDMI port would have been disabled by the update? Any other way to test if the HDMI port is functioning?
OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DONALD-HP
System Manufacturer Hewlett-Packard
System Model HP ProBook 450 G2
System Type x64-based PC
Processor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2201 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard M73 Ver. 01.16, 26/11/2015
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Canada
Hardware Abstraction Layer Version = "6.1.7601.24231"
User Name Donald-HP\Donald
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 2.83 GB
Total Virtual Memory 15.8 GB
Available Virtual Memory 10.2 GB
Page File Space 7.89 GB
Page File C:\pagefile.sys
Name Intel(R) HD Graphics 5500
PNP Device ID PCI\VEN_8086&DEV_1616&SUBSYS_2248103C&REV_09\3&42FFD25&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 5500
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version 20.19.15.4835
INF File oem123.inf (iBDWM_w7 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1366 x 768 x 60 hertz
Bits/Pixel 32
Memory Address 0xC0000000-0xC0FFFFFF
Memory Address 0xB0000000-0xBFFFFFFF
I/O Port 0x00006000-0x0000603F
IRQ Channel IRQ 4294967286
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (20.19.15.4835, 7.60 MB (7,972,296 bytes), 24/01/2018 1:44 AM)
Continue reading...
