Having issues trying to login successfully on my Windows 11 laptop..

[Windows 11]

Having issues trying to login successfully on my Windows 11 laptop. I am able to of I use the other user profile but when I try to use mine I get stuck right after windows hello asks for my p4 digit pin number. When I type the number in the computer just freezes as it's processing the login attempt. A couple mins later it would either go to sleep mode or turn off.

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