S
SUEFINK_342
Guest
I received a window message pop up on my computer on 5/13/2016 this Friday. My computer was frozen. I couldn't do anything. The message said to call this number. 1-877-614-7195. Which I did. A technician came on the line Dean. I was scared this is my business computer. He said he was from Global Access Technical Support. A third party affiliated with Microsoft and Dell Support. Since I have Dell Support I figured this was light. After showing me that I was being hacked by an overseas I really freaked. I kept asking is this a scam are you taking advantage of me? He kept assuring me it wasn't. Well to make a long story short. For 1 yr and malware/ virus protection. I paid $389.95 by check. Before I got off phone I talked to Glen in customer service a Alvin in Billing. I told them I just checked BBB and the site said they have a B+. But the reviews said its a scamming offer. I said as much and wanted to cancel right now.!! I stopped payment on my check. I changed all my passwords I did everything. What else should I do?? Is this company working or hired by Microsoft for technical support? Please help me.. Sue
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