Grey screen before login with cursor

[Micah_17]

Windows said I needed to update it, and after reset, I was met with a grey screen. This is before login and I cannot access anything, I've tried almost everything to fix this and this issue has been ongoing for almost a day with it shut off. Nothing is working but I can see my cursor, do I need to take this to a repair shop? I need help as this pc is just about 3 days new and it would be a shame if its already broken due to windows.

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