Getting "Software Not Genuine" Message in Genuine Office 2007 Soft

[JimG]

Hi:



I'm still getting a message that my Office 2007 software will be marked as

"not genuine" in 5 days, and I just installed genuine MS 2007 software.



Originally I began getting this message about 10 days ago, about 90 days

after I installed what now appears to be MS Office 2007 software that wasn't

genuine.



While I uninstalled the previous version, when I installed the new software,

my settings were already in place including my recently viewed files, and my

E-mail addresses were already setup and working in Outlook. My product key

worked fine, and I successfully activated the software online after opening

it when I was prompted to.



So it appears that there may still be some old information from the previous

software that's being read by Microsoft, although under Help>About it shows

that I now have a completely new Product ID license number.



And, the fact that I'm told that the software will be marked as "not

geniune" in 5 days shows that Microsoft has the exact same clock running as

before, as yesterday I was told that this would happen in 6 days before I

uninstalled the original software that was causing the problem.



How can I get this all straightened out with Microsoft so that it recognizes

my new software as being genuine?



Thanks.



Jim

 

[JimG]

In follow-up to my original post about this problem, I found the following

Web page and clicked on the "Office Validation" hyperlink in the first bullet

point there:



http://www.microsoft.com/genuine/selfhelp/support.aspx



Then after I clicked on that link I was taken to the following Web page

where it then says "Validation Successful!"



http://www.microsoft.com/genuine/of...69f9072-e17e-444a-9714-02e4c59d9057&Error=100



Does this mean my problem should be resolved now and that I'll stop

receiving these "not genuine" messages?



Thanks.



Jim



"JimG" wrote:



> Hi:

>

> I'm still getting a message that my Office 2007 software will be marked as

> "not genuine" in 5 days, and I just installed genuine MS 2007 software.

>

> Originally I began getting this message about 10 days ago, about 90 days

> after I installed what now appears to be MS Office 2007 software that wasn't

> genuine.

>

> While I uninstalled the previous version, when I installed the new software,

> my settings were already in place including my recently viewed files, and my

> E-mail addresses were already setup and working in Outlook. My product key

> worked fine, and I successfully activated the software online after opening

> it when I was prompted to.

>

> So it appears that there may still be some old information from the previous

> software that's being read by Microsoft, although under Help>About it shows

> that I now have a completely new Product ID license number.

>

> And, the fact that I'm told that the software will be marked as "not

> geniune" in 5 days shows that Microsoft has the exact same clock running as

> before, as yesterday I was told that this would happen in 6 days before I

> uninstalled the original software that was causing the problem.

>

> How can I get this all straightened out with Microsoft so that it recognizes

> my new software as being genuine?

>

> Thanks.

>

> Jim