A
arthurdefauw
Guest
Hi everyone who's going to help or just assist me in the resolution of this problem.
from a few days, I've been experiencing a lot of crashes and BSOD that always seem to come up the exact same way. I encounter no special error when using my laptop for daily tasks, but when I start to play videogames like FIFA, Rocket League or PC Building Simulator, I get the same sequence of events.
It starts with a kind screen freeze while in game or the game tabs out to desktop and I can't get back to the game. A few seconds after that, bam, BSOD. Always a hardware error first, followed by an unplanned shutdown. Here is what my problems reports say (It is in French but I guess you can easily understand it) :
Nom d’événement du problème : LiveKernelEvent
Code: 141
Paramètre 1: ffffa504d13e5010
Paramètre 2: fffff807519fbb7c
Paramètre 3: 0
Paramètre 4: 36a0
Version du système d’exploitation: 10_0_19041
Service Pack: 0_0
Produit: 768_1
Version du système: 10.0.19041.2.0.0.768.101
Identificateur de paramètres régionaux: 2060
So this is the harware error infos and now the BSOD one :
Nom d’événement du problème : BlueScreen
Code: 113
Paramètre 1: 19
Paramètre 2: 2
Paramètre 3: 10de
Paramètre 4: 1c20
Version du système d’exploitation: 10_0_19041
Service Pack: 0_0
Produit: 768_1
Version du système: 10.0.19041.2.0.0.768.101
Identificateur de paramètres régionaux: 2060
For both of them, everytime i get those crashes, Parameters 1 and 2 are the same, 3 and 4 seem to always differ.
I have a folder (WeTransfer) of the last 5 .dmp files from minidump I got (all of them from today)
dmp files/022721-10687-01.dmp and 4 more files
Sometimes after the reboot, I notice that the gpu I'm using for gaming (I have intel hd630 from cpu and a GTX 1060 for games and heavy software) is missing, like it got uninstalled by the crash, but this does not happen everytime. The message I get from Device Manager when this occurs is : "Windows stopped this device because it's having problems (code 43)" When installing the latest driver again, the GPU is labelled as normally functionning.
What I already tried multiple times with no succes :
-Uninstall and reinstall GPU drivers manually
-Uninstall Nvidia GeForce Experience
-Run a SFC scan
-Run a DISM health check
-Reinstall last windows update
-Fixing registry entries
-I tried to run stress test on GPU and it ended up not crashing or having visual artifacts (85°C max temp when testing but seems okay for a laptop GPU.
Here are my laptop specs for more information :
CPU : Intel Core i7-7700HQ @ 2.80GHz
RAM : 8.00GB DDR4
GPU 0 : Intel HD Graphics 630
GPU 1 : Nvidia GeForce GTX 1060 6GB
Laptop Model : N85_87HP6 (Clevo)
Of course I always play when plugged in to get full power for the CPU and GPU.
As the 7700HQ tends to overheat easily, I always have a bit of undervolting, never had any issue, but now you know.
That's a long post sorry for those who read it all ;-) and I hope someone can come up with an answer. Let me know if you need more specific infos.
Have a good time and stay safe during those hard times
Continue reading...
from a few days, I've been experiencing a lot of crashes and BSOD that always seem to come up the exact same way. I encounter no special error when using my laptop for daily tasks, but when I start to play videogames like FIFA, Rocket League or PC Building Simulator, I get the same sequence of events.
It starts with a kind screen freeze while in game or the game tabs out to desktop and I can't get back to the game. A few seconds after that, bam, BSOD. Always a hardware error first, followed by an unplanned shutdown. Here is what my problems reports say (It is in French but I guess you can easily understand it) :
Nom d’événement du problème : LiveKernelEvent
Code: 141
Paramètre 1: ffffa504d13e5010
Paramètre 2: fffff807519fbb7c
Paramètre 3: 0
Paramètre 4: 36a0
Version du système d’exploitation: 10_0_19041
Service Pack: 0_0
Produit: 768_1
Version du système: 10.0.19041.2.0.0.768.101
Identificateur de paramètres régionaux: 2060
So this is the harware error infos and now the BSOD one :
Nom d’événement du problème : BlueScreen
Code: 113
Paramètre 1: 19
Paramètre 2: 2
Paramètre 3: 10de
Paramètre 4: 1c20
Version du système d’exploitation: 10_0_19041
Service Pack: 0_0
Produit: 768_1
Version du système: 10.0.19041.2.0.0.768.101
Identificateur de paramètres régionaux: 2060
For both of them, everytime i get those crashes, Parameters 1 and 2 are the same, 3 and 4 seem to always differ.
I have a folder (WeTransfer) of the last 5 .dmp files from minidump I got (all of them from today)
dmp files/022721-10687-01.dmp and 4 more files
Sometimes after the reboot, I notice that the gpu I'm using for gaming (I have intel hd630 from cpu and a GTX 1060 for games and heavy software) is missing, like it got uninstalled by the crash, but this does not happen everytime. The message I get from Device Manager when this occurs is : "Windows stopped this device because it's having problems (code 43)" When installing the latest driver again, the GPU is labelled as normally functionning.
What I already tried multiple times with no succes :
-Uninstall and reinstall GPU drivers manually
-Uninstall Nvidia GeForce Experience
-Run a SFC scan
-Run a DISM health check
-Reinstall last windows update
-Fixing registry entries
-I tried to run stress test on GPU and it ended up not crashing or having visual artifacts (85°C max temp when testing but seems okay for a laptop GPU.
Here are my laptop specs for more information :
CPU : Intel Core i7-7700HQ @ 2.80GHz
RAM : 8.00GB DDR4
GPU 0 : Intel HD Graphics 630
GPU 1 : Nvidia GeForce GTX 1060 6GB
Laptop Model : N85_87HP6 (Clevo)
Of course I always play when plugged in to get full power for the CPU and GPU.
As the 7700HQ tends to overheat easily, I always have a bit of undervolting, never had any issue, but now you know.
That's a long post sorry for those who read it all ;-) and I hope someone can come up with an answer. Let me know if you need more specific infos.
Have a good time and stay safe during those hard times
Continue reading...