Fraudulent Charges on My Account & Inaccessible Support. Where is the support that actually cares?

[Eli Kini]

On September 29th, my Microsoft account was hacked, and fraudulent charges totaling $155 were made. The hacker purchased Xbox and Microsoft gift cards ($60, $45, and $50 respectively). I promptly reported this incident to my bank, and they initially refunded me and disputed the charges.However, I was shocked to find that Microsoft apparently provided "proof" that led to my bank reversing the credits. It's obvious the gift cards were cashed because someone stole money from my account. Yet, Microsoft clearly failed to investigate who actually redeemed these gift cards or check the IP a

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