Faulting application name spoolsv.exe -The Print Spooler service terminated unexpectedly - Unable to add printers - upgraded from Win 7 Pro to Win 10

[HalButler]

Welcome to this mess!


I upgraded a PC to Windows 10 Pro this week, and am unable to add printers due to apparent corruption of the Print Spooler. Event viewer showing the following Application and System errors.


I have performed the following to try to resolve


Ran the Printer Diagnostic tool

Changed Print Spooler Service recovery options

Deleted files from print spooler

Uninstalled all printers

Uninstalled all Printer software

Used the Program Install and Uninstall troubleshooter to uninstall items not shown in "Programs & Features"

Ran sfc.exe /scannow

Unplugged USB printer (when plugged in the HP install program adds printer but installation "fails/hangs" - device is added but does not work)

Ran Printer Diagnostic tool - no USB printer plugged in - doesnt detect network printer


Time to get help!!!


Application Event


Log Name: Application
Source: Application Error

Date: 2/14/2020 9:27:50 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: -PC

Description:

Faulting application name: spoolsv.exe, version: 10.0.18362.476, time stamp: 0x0c68a260

Faulting module name: csantprt.dll, version: 2009.0.1.1, time stamp: 0x4af9cdda

Exception code: 0xc0000005

Fault offset: 0x0000000000008d58

Faulting process id: 0x1a7c

Faulting application start time: 0x01d5e34b120ca1a1

Faulting application path: C:\WINDOWS\System32\spoolsv.exe

Faulting module path: C:\WINDOWS\system32\spool\PRTPROCS\x64\csantprt.dll

Report Id: 9adcc597-a13a-4166-bb70-b415a36f4112

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-02-14T15:27:50.847891600Z" />

<EventRecordID>5835</EventRecordID>

<Channel>Application</Channel>

<Computer>-PC</Computer>

<Security />

</System>

<EventData>

<Data>spoolsv.exe</Data>

<Data>10.0.18362.476</Data>

<Data>0c68a260</Data>

<Data>csantprt.dll</Data>

<Data>2009.0.1.1</Data>

<Data>4af9cdda</Data>

<Data>c0000005</Data>

<Data>0000000000008d58</Data>

<Data>1a7c</Data>

<Data>01d5e34b120ca1a1</Data>

<Data>C:\WINDOWS\System32\spoolsv.exe</Data>

<Data>C:\WINDOWS\system32\spool\PRTPROCS\x64\csantprt.dll</Data>

<Data>9adcc597-a13a-4166-bb70-b415a36f4112</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>


System Event




Log Name: System

Source: Service Control Manager

Date: 2/14/2020 9:32:05 AM

Event ID: 7031

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: DavidBCox-PC

Description:

The Print Spooler service terminated unexpectedly. It has done this 376 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

<EventID Qualifiers="49152">7031</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8080000000000000</Keywords>

<TimeCreated SystemTime="2020-02-14T15:32:05.315335300Z" />

<EventRecordID>3199</EventRecordID>

<Correlation />

<Execution ProcessID="888" ThreadID="9532" />

<Channel>System</Channel>

<Computer>DavidBCox-PC</Computer>

<Security />

</System>

<EventData>

<Data Name="param1">Print Spooler</Data>

<Data Name="param2">376</Data>

<Data Name="param3">5000</Data>

<Data Name="param4">1</Data>

<Data Name="param5">Restart the service</Data>

<Binary>530070006F006F006C00650072000000</Binary>

</EventData>

</Event>

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