family safety not working as it should

[Windows 10]

I've recently just bought my son a laptop and with it downloaded family safety It shows me how long he's been on but not any website It says there has been no activity When I log in it says his email isn't verified But I go to his account and it says it is. I contacted tech support and spent over an hr with multiple techs and none of them knew what to do. And I don't want to give my son his laptop without this working. Any help would be appreciated. Cause I'm at my wits end.

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