False Alert Trojan & Windows Security Center

  • Thread starter Thread starter sharonf
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sharonf

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My son had False Alert Trojan on his computer which was detected and

removed by Spybot. The Trojan also changed the Lan settings under IE

which I had to go in and change. Everything is showing up clean now and

working fine....except for Windows Security Center. It keeps showing an

alert saying that his Virus Protection is out of date but it is not. It

is on automatic update and a check shows that everything is up to date

there. How to I get rid of that False alert?
 
Your son has *much* more work to do!



NB: If you had no anti-virus application installed or the subscription had

expired *when the machine first got infected* and/or your subscription has

since expired and/or the machine's not been kept fully-patched at Windows

Update, don't waste your time with any of the below: Format & reinstall

Windows. A Repair Install will NOT help!



Microsoft PCSafety provides home users (only) with no-charge support in

dealing with malware infections such as viruses, spyware (including unwanted

software), and adware.

https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1



Also available via the Consumer Security Support home page:

https://consumersecuritysupport.microsoft.com/



Otherwise...



1. See if you can download/run the MSRT manually:

http://www.microsoft.com/security/malwareremove/default.mspx



NB: Run the FULL scan, not the QUICK scan! You may need to download the

MSRT on a non-infected machine, then transfer MRT.EXE to the infected

machine and rename it to SCAN.EXE before running it.



2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)

in Safe Mode with Networking, if need be:

http://onecare.live.com/site/en-us/center/howsafe.htm



2b. Vista or Win7=> Run this scan instead:

http://onecare.live.com/site/en-us/center/whatsnew.htm



3. Now run a thorough check for hijackware, including posting requested logs

in an appropriate forum, not here. DO NOT SKIP THIS STEP!!



Checking for/Help with Hijackware:

.. http://mvps.org/winhelp2002/unwanted.htm

.. http://inetexplorer.mvps.org/tshoot.html

.. http://www.mvps.org/sramesh2k/Malware_Defence.htm

.. http://www.elephantboycomputers.com/page2.html#Removing_Malware



**Chances are you will need to seek expert assistance in

http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,

http://www.spywarewarrior.com/viewforum.php?f=5,

http://www.dslreports.com/forum/cleanup,

http://www.bluetack.co.uk/forums/index.php,

http://aumha.net/viewforum.php?f=30 or other appropriate forums.**



If these procedures look too complex - and there is no shame in admitting

this isn't your cup of tea - take the machine to a local, reputable and

independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002





sharonf wrote:

> My son had False Alert Trojan on his computer which was detected and

> removed by Spybot. The Trojan also changed the Lan settings under IE

> which I had to go in and change. Everything is showing up clean now and

> working fine....except for Windows Security Center. It keeps showing an

> alert saying that his Virus Protection is out of date but it is not. It

> is on automatic update and a check shows that everything is up to date

> there. How to I get rid of that False alert?
 
False Alert Trojan & Windows Security Center UPDATE

sharonf wrote:

> My son had False Alert Trojan on his computer which was detected and

> removed by Spybot. The Trojan also changed the Lan settings under IE

> which I had to go in and change. Everything is showing up clean now and

> working fine....except for Windows Security Center. It keeps showing an

> alert saying that his Virus Protection is out of date but it is not. It

> is on automatic update and a check shows that everything is up to date

> there. How to I get rid of that False alert?



This is what finally fixed the problem. I uninstalled the Virus program,

restarted the computer and then reinstalled the program again. After

applying the available updates everything is now working correctly. No

more false alerts from Windows Security Center.
 
False Alert Trojan & Windows Security Center UPDATE

Uh-huh...



sharonf wrote:

> sharonf wrote:

>> My son had False Alert Trojan on his computer which was detected and

>> removed by Spybot. The Trojan also changed the Lan settings under IE

>> which I had to go in and change. Everything is showing up clean now and

>> working fine....except for Windows Security Center. It keeps showing an

>> alert saying that his Virus Protection is out of date but it is not. It

>> is on automatic update and a check shows that everything is up to date

>> there. How to I get rid of that False alert?

>

> This is what finally fixed the problem. I uninstalled the Virus program,

> restarted the computer and then reinstalled the program again. After

> applying the available updates everything is now working correctly. No

> more false alerts from Windows Security Center.
 
I would also download Malwarebytes. In my opinion it is the best program

for removing those type of infections out there today.



http://www.malwarebytes.org
 
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