FACTORY RESET ISSUE!!!!!

  • Thread starter Thread starter cayouki creations
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cayouki creations

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PLEASE HELP!!! I am trying to factory reset my laptop and it says 'could not find recovery environment' then I tried reagent c/enable in command prompt but it said the windows RE image was not found , so tried to make a recovery a recovery drive cause a post said that might work, but it said we cannot create recovery drive on this pc because some files are missing. Honestly I am lost , I need to reset pc but don't have certain files that i am still gonna delete. This is my last hope

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