Exchange 2016 and Outlook 2019 account connection issues

[Ron Knox]

Hi,

I have several (2 solved, 1 to go) issues with Exchange 2016 and Outlook 2019.


1. When I try to add an account with the Outlook 2019 wizard it keeps asking for the password. I found the solution on this forum and solved it by adding the registry keys:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\setup
DWord: DisableOffice365SimplifiedAccountCreation

By adding an account you now come in the (detailed) Outlook 2016 setup.
This works fine, until…

2. …Outlook tests the account configuration and prompts with:
“Login to EAS e-mail server (Exchange ActiveSync): Cannot find the server.”
I solved this by:
Restarting the computer with the message open, and the account is added in Outlook 2019. The prompt is gone. Everything works great.

3. And now the last and not yet solved problem. Most of the users have 2 accounts (mailboxes) installed and working. I have one user who has 4 accounts. The first 2 make a connection with exchange, but number 3 and 4 are not.

(The same user on the old computer with Outlook 2010 and connection with Exchange 2016 has no problems with the 4 accounts.)

any help is appreciated,

Thanks and cheers,

Ron

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