Error with PUR-UserAlreadyOwnsContent in game Township

[Станислав Щербинин]

Good evening. I'm trying to buy a golden ticket in game Township, but I'm getting an error message: PUR-UserAlreadyOwnsContent. He says it's already been purchased, but it's not. I contacted the game's technical support, they can't do anything and send it to Microsoft technical support. I talked to Microsoft technical support on the phone, they send to the technical support of the game. It's a vicious circle. P.S. the game was reinstalled, and so was the system during this time. The other device has the same problem. Please help.

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