S
SteveDemcak
Guest
I am getting following error:
0xC1900101 - 0x30018
The installation failed in the FIRST_BOOT phase with an error during SYSPREP operation
------------------------------------------
I have tried all the items suggested:
I think I have tried everything I could find online for this. I did NOT have trouble updating to version 1803. The cummulative updates are working for 1803.
I do have the following directories which I can also send if I know what/how to do so:
$Windows.~BT\sources\Panther
$Windows.~BT\sources\Rollback
I also ran msinfo32.exe and some of the information is below:
BELOW ARE SOME OF THE ERRORS FROM THE MSINFO32
8.0
10/13/19 00:27:08
OS Name -- Microsoft Windows 10 Pro
Version -- 10.0.17134 Build 17134
Other OS Description -- Not Available
OS Manufacturer -- Microsoft Corporation
System Name -- STEVE-HP
System Manufacturer -- Hewlett-Packard
System Model -- HP ProBook 450 G2
System Type -- x64-based PC
System SKU -- J8V34UT#ABA
Processor -- Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date -- Hewlett-Packard M74 Ver. 01.52, 8/29/2019
SMBIOS Version -- 2.7
Embedded Controller Version -- 103.37
BIOS Mode -- Legacy
BaseBoard Manufacturer -- Hewlett-Packard
BaseBoard Model -- Not Available
BaseBoard Name -- Base Board
Platform Role -- Mobile
Secure Boot State -- Unsupported
PCR7 Configuration -- Binding Not Possible
Windows Directory -- C:\WINDOWS
System Directory -- C:\WINDOWS\system32
Boot Device -- \Device\HarddiskVolume1
Locale - United States
Hardware Abstraction Layer -- Version = "10.0.17134.1006"
User Name -- Steve-HP\SteveD
Time Zone -- Central Daylight Time
Installed Physical Memory (RAM) -- 16.0 GB
Total Physical Memory -- 15.9 GB
Available Physical Memory -- 10.7 GB
Total Virtual Memory -- 70.6 GB
Available Virtual Memory -- 65.6 GB
Page File Space -- 54.7 GB
Page File -- C:\pagefile.sys
Kernel DMA Protection -- Off
Virtualization-based security -- Not enabled
Device Encryption Support
Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
No
Hyper-V - Data Execution Protection
Yes
APPLICATION ERRORS:
10/12/2019 11:46 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x1144
Faulting application start time: 0x01d5815727edcac1
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 70498955-a66e-4210-a5e2-35bf1db384ea
Faulting package full name: 
Faulting package-relative application ID:
10/12/2019 8:38 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xf40
Faulting application start time: 0x01d5813cefe756c5
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 57bc6c24-d087-437c-a1fa-87014a2d5732
Faulting package full name: 
Faulting package-relative application ID:
10/12/2019 7:56 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xca0
Faulting application start time: 0x01d58137093472af
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: d1086de6-ff36-4b6f-bc41-13dbdbc01de8
Faulting package full name: 
Faulting package-relative application ID:
10/12/2019 6:44 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x2ad4
Faulting application start time: 0x01d5812d13240c4a
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 77526611-e9d4-49ac-acee-2dc22ab5c812
Faulting package full name: 
Faulting package-relative application ID:
10/12/2019 2:09 AM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xee8
Faulting application start time: 0x01d580a217f8f6eb
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 94da057e-ef68-4090-81c1-6a4b5b01e1ad
Faulting package full name: 
Faulting package-relative application ID:
10/12/2019 1:57 AM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xc0c
Faulting application start time: 0x01d580a0556db2f2
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: b5fe2528-e293-454f-9ca1-306326808c1f
Faulting package full name: 
Faulting package-relative application ID:
10/11/2019 8:27 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x2c28
Faulting application start time: 0x01d580725bb3ca90
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: e012ad09-25dc-41c3-a593-dabe76807d7c
Faulting package full name: 
Faulting package-relative application ID:
10/11/2019 7:00 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x36c0
Faulting application start time: 0x01d5806624145572
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 8a30f91a-f104-4376-a071-8b2fb1dad05d
Faulting package full name: 
Faulting package-relative application ID:
10/11/2019 1:11 AM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x2060
Faulting application start time: 0x01d57fd0ca9c53cf
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: ec764945-75d7-4ce4-b898-da7673d955fb
Faulting package full name: 
Faulting package-relative application ID:
10/10/2019 11:10 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xe38
Faulting application start time: 0x01d57fbfd158182d
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 68a2785c-17d7-44c1-b925-02c5a938574e
Faulting package full name: 
Faulting package-relative application ID:
10/10/2019 10:06 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x31d8
Faulting application start time: 0x01d57fb705aff39f
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 628a5386-e22a-442f-af33-7d3a5df7f892
Faulting package full name: 
Faulting package-relative application ID:
10/10/2019 9:11 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xd68
Faulting application start time: 0x01d57faf3696acd4
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 877940bb-9d00-4299-b241-01c7bb1f6753
Faulting package full name: 
Faulting package-relative application ID:
10/10/2019 3:06 PM
Application Error
Faulting application name: nordvpn-service.exe, version: 6.23.11.0, time stamp: 0x5d4cfa7b
Faulting module name: KERNELBASE.dll, version: 10.0.17134.1067, time stamp: 0xe94e2b6e
Exception code: 0xe0434352
Fault offset: 0x00114592
Faulting process id: 0xa38
Faulting application start time: 0x01d57f7c3b57f4b5
Faulting application path: C:\Program Files (x86)\NordVPN\nordvpn-service.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 26e97be4-0cad-4d99-898a-395c3daa2065
Faulting package full name: 
Faulting package-relative application ID:
10/9/2019 5:10 PM
Application Error
Faulting application name: Explorer.EXE, version: 10.0.17134.1038, time stamp: 0x41d35672
Faulting module name: atom.dll, version: 1.0.20.31528, time stamp: 0x587e230f
Exception code: 0xc0000005
Fault offset: 0x000000000000682f
Faulting process id: 0xfb8
Faulting application start time: 0x01d57ec3717bc215
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Program Files\PDFescape Desktop\atom.dll
Report Id: b7c3554a-1a8d-419a-a2c4-6ca7f05427f9
Faulting package full name: 
Faulting package-relative application ID:
-----------------
Please help.
Steve
Continue reading...
0xC1900101 - 0x30018
The installation failed in the FIRST_BOOT phase with an error during SYSPREP operation
------------------------------------------
I have tried all the items suggested:
- Troubleshooting in Settings / Update
- Disabling Bitdefender antivirus software
- Have the USB Media Creation Tool that I made -- tried this 3x
- ran from CMD Admin -- sfc /scannow
- ran from CMD Admin -- Reset your Windows Update Components
I think I have tried everything I could find online for this. I did NOT have trouble updating to version 1803. The cummulative updates are working for 1803.
I do have the following directories which I can also send if I know what/how to do so:
$Windows.~BT\sources\Panther
$Windows.~BT\sources\Rollback
I also ran msinfo32.exe and some of the information is below:
BELOW ARE SOME OF THE ERRORS FROM THE MSINFO32
8.0
10/13/19 00:27:08
OS Name -- Microsoft Windows 10 Pro
Version -- 10.0.17134 Build 17134
Other OS Description -- Not Available
OS Manufacturer -- Microsoft Corporation
System Name -- STEVE-HP
System Manufacturer -- Hewlett-Packard
System Model -- HP ProBook 450 G2
System Type -- x64-based PC
System SKU -- J8V34UT#ABA
Processor -- Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date -- Hewlett-Packard M74 Ver. 01.52, 8/29/2019
SMBIOS Version -- 2.7
Embedded Controller Version -- 103.37
BIOS Mode -- Legacy
BaseBoard Manufacturer -- Hewlett-Packard
BaseBoard Model -- Not Available
BaseBoard Name -- Base Board
Platform Role -- Mobile
Secure Boot State -- Unsupported
PCR7 Configuration -- Binding Not Possible
Windows Directory -- C:\WINDOWS
System Directory -- C:\WINDOWS\system32
Boot Device -- \Device\HarddiskVolume1
Locale - United States
Hardware Abstraction Layer -- Version = "10.0.17134.1006"
User Name -- Steve-HP\SteveD
Time Zone -- Central Daylight Time
Installed Physical Memory (RAM) -- 16.0 GB
Total Physical Memory -- 15.9 GB
Available Physical Memory -- 10.7 GB
Total Virtual Memory -- 70.6 GB
Available Virtual Memory -- 65.6 GB
Page File Space -- 54.7 GB
Page File -- C:\pagefile.sys
Kernel DMA Protection -- Off
Virtualization-based security -- Not enabled
Device Encryption Support
Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, Disabled by policy
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
No
Hyper-V - Data Execution Protection
Yes
APPLICATION ERRORS:
10/12/2019 11:46 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x1144
Faulting application start time: 0x01d5815727edcac1
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 70498955-a66e-4210-a5e2-35bf1db384ea
Faulting package full name: 
Faulting package-relative application ID:
10/12/2019 8:38 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xf40
Faulting application start time: 0x01d5813cefe756c5
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 57bc6c24-d087-437c-a1fa-87014a2d5732
Faulting package full name: 
Faulting package-relative application ID:
10/12/2019 7:56 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xca0
Faulting application start time: 0x01d58137093472af
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: d1086de6-ff36-4b6f-bc41-13dbdbc01de8
Faulting package full name: 
Faulting package-relative application ID:
10/12/2019 6:44 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x2ad4
Faulting application start time: 0x01d5812d13240c4a
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 77526611-e9d4-49ac-acee-2dc22ab5c812
Faulting package full name: 
Faulting package-relative application ID:
10/12/2019 2:09 AM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xee8
Faulting application start time: 0x01d580a217f8f6eb
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 94da057e-ef68-4090-81c1-6a4b5b01e1ad
Faulting package full name: 
Faulting package-relative application ID:
10/12/2019 1:57 AM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xc0c
Faulting application start time: 0x01d580a0556db2f2
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: b5fe2528-e293-454f-9ca1-306326808c1f
Faulting package full name: 
Faulting package-relative application ID:
10/11/2019 8:27 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x2c28
Faulting application start time: 0x01d580725bb3ca90
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: e012ad09-25dc-41c3-a593-dabe76807d7c
Faulting package full name: 
Faulting package-relative application ID:
10/11/2019 7:00 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x36c0
Faulting application start time: 0x01d5806624145572
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 8a30f91a-f104-4376-a071-8b2fb1dad05d
Faulting package full name: 
Faulting package-relative application ID:
10/11/2019 1:11 AM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x2060
Faulting application start time: 0x01d57fd0ca9c53cf
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: ec764945-75d7-4ce4-b898-da7673d955fb
Faulting package full name: 
Faulting package-relative application ID:
10/10/2019 11:10 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xe38
Faulting application start time: 0x01d57fbfd158182d
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 68a2785c-17d7-44c1-b925-02c5a938574e
Faulting package full name: 
Faulting package-relative application ID:
10/10/2019 10:06 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0x31d8
Faulting application start time: 0x01d57fb705aff39f
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 628a5386-e22a-442f-af33-7d3a5df7f892
Faulting package full name: 
Faulting package-relative application ID:
10/10/2019 9:11 PM
Application Error
Faulting application name: WLANExt.exe, version: 10.0.17134.1, time stamp: 0x37c688c7
Faulting module name: Rtlihvs.dll, version: 704.10.727.2017, time stamp: 0x597edaff
Exception code: 0xc0000005
Fault offset: 0x0000000000079db2
Faulting process id: 0xd68
Faulting application start time: 0x01d57faf3696acd4
Faulting application path: C:\WINDOWS\system32\WLANExt.exe
Faulting module path: C:\WINDOWS\system32\Rtlihvs.dll
Report Id: 877940bb-9d00-4299-b241-01c7bb1f6753
Faulting package full name: 
Faulting package-relative application ID:
10/10/2019 3:06 PM
Application Error
Faulting application name: nordvpn-service.exe, version: 6.23.11.0, time stamp: 0x5d4cfa7b
Faulting module name: KERNELBASE.dll, version: 10.0.17134.1067, time stamp: 0xe94e2b6e
Exception code: 0xe0434352
Fault offset: 0x00114592
Faulting process id: 0xa38
Faulting application start time: 0x01d57f7c3b57f4b5
Faulting application path: C:\Program Files (x86)\NordVPN\nordvpn-service.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 26e97be4-0cad-4d99-898a-395c3daa2065
Faulting package full name: 
Faulting package-relative application ID:
10/9/2019 5:10 PM
Application Error
Faulting application name: Explorer.EXE, version: 10.0.17134.1038, time stamp: 0x41d35672
Faulting module name: atom.dll, version: 1.0.20.31528, time stamp: 0x587e230f
Exception code: 0xc0000005
Fault offset: 0x000000000000682f
Faulting process id: 0xfb8
Faulting application start time: 0x01d57ec3717bc215
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\Program Files\PDFescape Desktop\atom.dll
Report Id: b7c3554a-1a8d-419a-a2c4-6ca7f05427f9
Faulting package full name: 
Faulting package-relative application ID:
-----------------
Please help.
Steve
Continue reading...