I used website
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 and MS took
over my computer and had be download result.cab..MS emailed me two messages
1.Thank you for contacting Microsoft. Your support request was successfully
submitted.A Microsoft support professional will contact you within the
response time specified for the support that you chose.
Print or save this page or note the confirmation number for your reference.
2. Microsoft Support Diagnostic Tool
Dear Customer,
To enable us to support you better, click the Web link later in this e-mail
or you can paste the Web link into the address bar of your Internet browser.
This link allows Microsoft to run a tool to collect information about
drivers, services, and other system-related information on your computer.
Please be aware that:
If you run one instance of the support diagnostics during incident
submission and you completed that task, you may ignore this e-mail.The Web
link expires seven days after you receive this email.
The Web link will only work correctly for the number of times that you
defined when you submitted the incident.
If you have to run the diagnostic more times, contact your support
professional.
http://support.microsoft.com/Dcode/Default.aspx?guid=5c18fa94-f100-4435-8355-42da8a28b65b&ln=en-us
When I went here MS said my time has expired and to contact my support
engineer and who is that supposed to be..The expired time they wrote about
is hardly believable As I was quick in everything I did to help them.Both
messages were a minute apart and I went there as soon as I closed the
support page.Hope I am not confusing you...Thanks,Nick
Thank you,
Microsoft Support
"Elmo" wrote in message
news:e%23lmA1huKHA.796@TK2MSFTNGP05.phx.gbl...
NICK MEALE wrote:
> Hello,
> Have XP Home Edition,Service Pack 3.. I can only use Safe Mode to a
> limited
> degree. The Internet will freeze in short order. Getting to desktop, a
> box
> will say "MSASCui.exe application error
> 0x80000003.". ISP told me I have spyware and malware. Any fix here,
> short of
> using the Restore disk by wiping out the hard drive? Thanks, Nick
Download this Avira Antivir Rescue System program which will burn a CD
image to a blank CD. It's updated a few times per day. Insert the CD
into the damaged machine and let it do a scan of your system. Before
starting the scan, select "Configuration" and set to repair or rename
the infected files. Sometimes your machine won't restart after such a
repair process, so you might want to save needed files to another system
before using this. If you can't, then you can move the hard drive to
another machine to copy needed files. You can do that before, or after
this scan.
http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html
Then run these:
Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe
SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html
You can try some of the CD's mentioned at the following site.
BitDefender was my favorite, but if the infected machine can't connect
to the internet to get updates, Avira comes with current virus
definitions. Also, some of these just won't run on some systems,
perhaps because there's no drivers available for some system devices,
motherboard, graphics card, etc. So try a few of these till you find
one that works:
Burn BitDefender, or another program listed at the link below, to a CD
(using a working machine) and test the infected machine with it.
BitDefender also has a Rootkit checker on the Linux Desktop; run it if
you think that's the problem:
http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/
Download the executable rather than the .iso image, if one is available,
(though no .exe is available for BitDefender).
After the scan is run, if you elect to quarantine files, they're
quarantined to RAM and lost after you reboot. You'll need to copy any
quarantined files to the hard drive, a thumb drive or elsewhere before
exiting.
--
Joe =o)