Error installing 365 Pro Plus from deployment tool

  • Thread starter Thread starter ghodder
  • Start date Start date
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ghodder

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I have 1 Windows 7 x64 PC which is failing to install from the deployment tool. It is built from the same image as 50-60 other PCs which had no issues installing using the same XML configuration file and network share. The log always shows the same few lines at the end implying there is some kind of pre-requisite missing. So far I have tried:

  • Scanned for Windows updates and installed all available
  • Ran the Fix It tool from KB 2739501 which said it could not detect any problems
  • Checked that the registry entries did not exist for HKLM\Software\Microsoft\Office\15.0 and HKCU\Software\Microsoft\Office\15.0
  • Checked "C:\Program files\Microsoft Office 15" does not exist
  • Checked "C:\Program files (x86)\Microsoft Office 15" does not exist
  • Tried creating a new local administrator account
  • Uninstalled the previous version of Office

The last few lines of the log are:

04/08/2014 17:08:12.366 SETUP (0x8e4) 0x508 Click-To-Run anhmn Unexpected Prereq::PrereqsFailed: OException has occured ErrorCodeOnly (failed MsiEnumProducts , Error:0x64a). Exiting bootstrapper.
04/08/2014 17:08:12.366 SETUP (0x8e4) 0x508 Click-To-Run aoh88 Medium RunPrereqs::HandleStateAction Prereq check has failed.
04/08/2014 17:08:12.366 SETUP (0x8e4) 0x508 Click-To-Run aoh9e Unexpected HandlePrereqFailure::HandleStateAction: Failure has occured with unknown action: 160
04/08/2014 17:08:12.366 SETUP (0x8e4) 0x508 Click-To-Run aoh71 Medium BootstrapperState::OnError: Error has occured. Go to ExitBootStateMachine.
04/08/2014 17:08:12.366 SETUP (0x8e4) 0x508 Click-To-Run aoh9f Medium BootStateMachine::ShowFailureUI: Showing failure UI.

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