Epson-400 does not repond to scan button after Windows 11 update

[Windows Server]

My Epson-400 Scan Smart software stoppend working after a Windows 11 update in November 2024. It was suggested that MS released update KB5048667 to correct. There have been reports that this updated does not install and if it is installed, it does not correct the problem? How are your customers able to continue using their scanners and other devices connected with USB?

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