Envy x360 fingerprint scanner not working

[A.Biswas]

Hi there! I have a HP Envy x360 2020 model and ever since I installed the Windows 11 update the fingerprint scanner has not been working. in fact, none of the Windows Hello sign in options have been working, not even the PIN. The model number is HP ENVY x360 Convertible 13-ar0xxx. I have uninstalled the fingerprint scanner driver so it is not on my laptop anymore. If I go on the HP official website to install the driver, it only pops up with a Windows 10 driver. I have tried installing it but it still does not work. If anyone has a fix to this problem, please tell me how to fix it.

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