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Drew M. Thompson
Guest
A couple months ago I replied on a thread related to my issue that posted this link as the resolution: Cannot view encrypted message in Sent Items folder
This resolution did not work for any of my users having issues with email encryption, which includes not being able to send/receive encrypted emails, not being able to open encrypted emails, or receiving an error while sending an encrypted email that states the users credentials cannot be found. I did not receive a reply for when I asked for another opinion or resolution for the issue so I am starting this thread here. I work for the DoD and have a lot of military personnel as my customers.
I have done a lot of troubleshooting with my customers and have not found anything to remedy the issues. I'd like to get a solid answer sometime soon as I have had tickets piling up over the last couple months. Any help is appreciated, thank you!
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This resolution did not work for any of my users having issues with email encryption, which includes not being able to send/receive encrypted emails, not being able to open encrypted emails, or receiving an error while sending an encrypted email that states the users credentials cannot be found. I did not receive a reply for when I asked for another opinion or resolution for the issue so I am starting this thread here. I work for the DoD and have a lot of military personnel as my customers.
I have done a lot of troubleshooting with my customers and have not found anything to remedy the issues. I'd like to get a solid answer sometime soon as I have had tickets piling up over the last couple months. Any help is appreciated, thank you!
Continue reading...