A
Antony Pinkerton
Guest
Hi there,
One of my clients is unable to use the message recall function. If I send a test email (in the same 365 tenant), user doesn't read it, I push recall. When I do this the user gets the second email requesting the recall, but nothing happens. Both emails stay in inbox. Client recently migrated from On-Premise exchange to Exchange Online (When issue started)
Happening to all users in the tenant. I have confirmed we have matching Office 365 versions of Outlook. I have tried Outlook in Safe Mode. I have performed a recall email test to the same users on clients tenant and my own tenant. Doesn't work on the clients tenant.
They do have an online signature software that I'm not sure is affecting it. (Exclaimer for Cloud Signature)
I have checked all the conditions in Microsoft article called "Recall or replace an email message that you sent"
Performing the same test on our own 365 tenant the recall email shows up for about 1 second, and then both emails are deleted.
Does anyone have an idea as to why this may be happening? Only difference I can think between ours and clients tenants is that they are using a cloud based signature software which I'm not sure is interfering with the recall process.
Using 365 Outlook, trying to recall internally.
Thanks for the help.
Continue reading...
One of my clients is unable to use the message recall function. If I send a test email (in the same 365 tenant), user doesn't read it, I push recall. When I do this the user gets the second email requesting the recall, but nothing happens. Both emails stay in inbox. Client recently migrated from On-Premise exchange to Exchange Online (When issue started)
Happening to all users in the tenant. I have confirmed we have matching Office 365 versions of Outlook. I have tried Outlook in Safe Mode. I have performed a recall email test to the same users on clients tenant and my own tenant. Doesn't work on the clients tenant.
They do have an online signature software that I'm not sure is affecting it. (Exclaimer for Cloud Signature)
I have checked all the conditions in Microsoft article called "Recall or replace an email message that you sent"
Performing the same test on our own 365 tenant the recall email shows up for about 1 second, and then both emails are deleted.
Does anyone have an idea as to why this may be happening? Only difference I can think between ours and clients tenants is that they are using a cloud based signature software which I'm not sure is interfering with the recall process.
Using 365 Outlook, trying to recall internally.
Thanks for the help.
Continue reading...