N
NicolasHaquin
Guest
Hello I have been experiencing audio pops, drop outs (from any application) as well as lagging speeds whilst performing simple tasks. (such as transfering a small file from one place to another)
Hopefully someone can help out, this problem has been going for a couple of months now!
I use a Focusrite Clarett4PreUSB audio interface (which runs fine with my macbook) and have been through all the technical help steps focusrite support could provide already.
Here are the results from a Latency Mon test:
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CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:26:31 (h:mm:ss) on all processors.
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SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-T33EE6H
OS version: Windows 10, 10.0, version 2009, build: 19042 (x64)
Hardware: Z390 UD, Gigabyte Technology Co., Ltd.
CPU: GenuineIntel Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz
Logical processors: 8
Processor groups: 1
RAM: 16314 MB total
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CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 360 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 1233.40
Average measured interrupt to process latency (µs): 3.688350
Highest measured interrupt to DPC latency (µs): 1210.30
Average measured interrupt to DPC latency (µs): 1.585657
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 340.790
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Highest reported total ISR routine time (%): 0.102389
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Total time spent in ISRs (%) 0.104461
ISR count (execution time <250 µs): 610779
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 18
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 2183.281667
Driver with highest DPC routine execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 460.89 , NVIDIA Corporation
Highest reported total DPC routine time (%): 0.095669
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in DPCs (%) 0.184010
DPC count (execution time <250 µs): 4601294
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 3033
DPC count (execution time 1000-2000 µs): 16
DPC count (execution time 2000-4000 µs): 1
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: ableton index.exe
Total number of hard pagefaults 90252
Hard pagefault count of hardest hit process: 36346
Number of processes hit: 77
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PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 87.359210
CPU 0 ISR highest execution time (µs): 340.790
CPU 0 ISR total execution time (s): 13.180104
CPU 0 ISR count: 604037
CPU 0 DPC highest execution time (µs): 2183.281667
CPU 0 DPC total execution time (s): 22.736390
CPU 0 DPC count: 4458528
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 35.053650
CPU 1 ISR highest execution time (µs): 264.378333
CPU 1 ISR total execution time (s): 0.122063
CPU 1 ISR count: 6760
CPU 1 DPC highest execution time (µs): 304.736667
CPU 1 DPC total execution time (s): 0.416349
CPU 1 DPC count: 75342
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 38.345783
CPU 2 ISR highest execution time (µs): 0.0
CPU 2 ISR total execution time (s): 0.0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 164.820556
CPU 2 DPC total execution time (s): 0.077217
CPU 2 DPC count: 18728
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 30.988953
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 189.638333
CPU 3 DPC total execution time (s): 0.054166
CPU 3 DPC count: 14477
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 28.483644
CPU 4 ISR highest execution time (µs): 0.0
CPU 4 ISR total execution time (s): 0.0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 161.503889
CPU 4 DPC total execution time (s): 0.043427
CPU 4 DPC count: 9817
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 26.400134
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 122.7350
CPU 5 DPC total execution time (s): 0.038478
CPU 5 DPC count: 11557
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 26.642325
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 191.718889
CPU 6 DPC total execution time (s): 0.031024
CPU 6 DPC count: 7916
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 26.867935
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 119.570
CPU 7 DPC total execution time (s): 0.035063
CPU 7 DPC count: 7979
_________________________________________________________________________________________________________
Continue reading...
Hopefully someone can help out, this problem has been going for a couple of months now!
I use a Focusrite Clarett4PreUSB audio interface (which runs fine with my macbook) and have been through all the technical help steps focusrite support could provide already.
Here are the results from a Latency Mon test:
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:26:31 (h:mm:ss) on all processors.
_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-T33EE6H
OS version: Windows 10, 10.0, version 2009, build: 19042 (x64)
Hardware: Z390 UD, Gigabyte Technology Co., Ltd.
CPU: GenuineIntel Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz
Logical processors: 8
Processor groups: 1
RAM: 16314 MB total
_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 360 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 1233.40
Average measured interrupt to process latency (µs): 3.688350
Highest measured interrupt to DPC latency (µs): 1210.30
Average measured interrupt to DPC latency (µs): 1.585657
_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 340.790
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Highest reported total ISR routine time (%): 0.102389
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Total time spent in ISRs (%) 0.104461
ISR count (execution time <250 µs): 610779
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 18
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 2183.281667
Driver with highest DPC routine execution time: nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 460.89 , NVIDIA Corporation
Highest reported total DPC routine time (%): 0.095669
Driver with highest DPC total execution time: Wdf01000.sys - Kernel Mode Driver Framework Runtime, Microsoft Corporation
Total time spent in DPCs (%) 0.184010
DPC count (execution time <250 µs): 4601294
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 3033
DPC count (execution time 1000-2000 µs): 16
DPC count (execution time 2000-4000 µs): 1
DPC count (execution time >=4000 µs): 0
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: ableton index.exe
Total number of hard pagefaults 90252
Hard pagefault count of hardest hit process: 36346
Number of processes hit: 77
_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 87.359210
CPU 0 ISR highest execution time (µs): 340.790
CPU 0 ISR total execution time (s): 13.180104
CPU 0 ISR count: 604037
CPU 0 DPC highest execution time (µs): 2183.281667
CPU 0 DPC total execution time (s): 22.736390
CPU 0 DPC count: 4458528
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 35.053650
CPU 1 ISR highest execution time (µs): 264.378333
CPU 1 ISR total execution time (s): 0.122063
CPU 1 ISR count: 6760
CPU 1 DPC highest execution time (µs): 304.736667
CPU 1 DPC total execution time (s): 0.416349
CPU 1 DPC count: 75342
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 38.345783
CPU 2 ISR highest execution time (µs): 0.0
CPU 2 ISR total execution time (s): 0.0
CPU 2 ISR count: 0
CPU 2 DPC highest execution time (µs): 164.820556
CPU 2 DPC total execution time (s): 0.077217
CPU 2 DPC count: 18728
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 30.988953
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 189.638333
CPU 3 DPC total execution time (s): 0.054166
CPU 3 DPC count: 14477
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 28.483644
CPU 4 ISR highest execution time (µs): 0.0
CPU 4 ISR total execution time (s): 0.0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 161.503889
CPU 4 DPC total execution time (s): 0.043427
CPU 4 DPC count: 9817
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 26.400134
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 122.7350
CPU 5 DPC total execution time (s): 0.038478
CPU 5 DPC count: 11557
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 26.642325
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 191.718889
CPU 6 DPC total execution time (s): 0.031024
CPU 6 DPC count: 7916
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 26.867935
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 119.570
CPU 7 DPC total execution time (s): 0.035063
CPU 7 DPC count: 7979
_________________________________________________________________________________________________________
Continue reading...