Does Microsoft hate it's customers?

[Windows 11]

What an awful company. No human customer service and the phone line just directs you to the website and hangs up. I've been locked out of my computer for days because I SHUT IT DOWN WHEN IM NOT USING IT??? like sorry what is that absolute nonsense. Sorry I dont want to waste power and money. It says wait 2 hours but it wont just stay on for 2 hours without me sitting there moving the mouse every few minutes. I hate microsoft and once I figure out how to get back into my $1200 gaming computer I cant use because of this garbage company I will either figure out how to remove microsoft or return t

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