do you know why wacom intuos 3 tablet might work on an hp pavilion 15 but not hp laptop 17 (both windows 10)

[JoshuaCaleb]

i got in touch with wacom, and they said it might not be compatible. the fact is that upon setting up the hp laptop 17, the latest driver did not first show it was installed. then i uninstalled every trace, then reinstalled it. it started working for a few days, then it stopped working at night one day. then i put my laptop in sleep mode, came out, then it started working for 2-3 days. then it stopped working again. wacom told me i can buy a newer version. i am currently waiting to see if some software that comes with it is still valid, as it says the offer is only valid until november of last

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